So Bad; Too Bad
Knnbccb. Today went to work, kana a damn guai lan customer.
This American lady came to us (me and the other part-timer) and say, "Look, we bought this item and found out that we bought the wrong one. This one is 1 1/2 inch. (Its something for playing some instrument.) We need the 2 1/2 inch one. Can we just exchange it?"
Now, it's company policy that exchanges must be accompanied with the orriginal receipt and the purchase must be within a week. So I asked, "Mdm, do u have the original receipt for this purchase?"
"No, I don't. I threw it away."
"Then may I know when did u purchase this item?"
"Oh, it was more than 2 months ago."
So too bad la. I told her, "Very Sorry Mdm. For exchange, u'll need to produce the original receipt and it must be within a week of purchase."
"But that's rubbish. Look, why don't I just go take the one I need and exchange it with this. See, even the wrapper is intact. And it's the same price, I'm sure. Why can't I just exchange it?"
Eh Basket, not I decide one right? So I said, "Mdm, very Sorry. But that's our policy."
"No. This is ridiculous. I don't see wat's wrong. It's a 1-for-1 exchange. Wat's the problem?? I want to see your manager."
So I told my superior (who was just behind me.) about this biatch la. So my superior tried to talk to her la. But this lady kept kaopeh-ing, "No!! Don't lie to me. I used to work in retail and when the customer wants to exchange, all we do is just make a note somewhere and the exchange is done so easily! I dun see how come there is so much trouble here!!"
Just then her husband came over and he is equally guai lan. He said, "This is rubbish!! Look, this item cost PEANUTS! And u are making such a big fuss over it. I had wanted to buy a drum set that costs more than $3000 and now I'm changing my mind because of you!!" Nabeh. Peanuts rite? Then u just buy another one la. And so wat? Your drum set damn big ah?? (Er, ya la, the drum is big la. But thats not wat I meant... -_-) But of course my superior cannot say that la, she just say So Sorry, cannot do that. Aiya knn la. Just point middle finger ask them dun so noisy and pls get out. But of course cannot say that la.
Then the woman add, "Since I dun enjoy such basic privileges, wat do I need this membership (She wave the Yamaha Membership Card) for?? I can just tear it here and now issit??" Oh please, the card is hard plastic. If u so strong, pls tear. Cut more like it la. U need scissors??
Then the final straw. "Give me the number of your manager. I'll call him and complain about such lousy service." So I lan lan give her the telephone card of the Yamaha HQ lor. Should give her middle-fnger instead. Then she ask me to write down my superior's name. Then she ask me, "What is the name of the manager I can speak to?" Now, I really dun know. And should I? "So I said, "Sorry, I have no idea." Then she look at me ask, "And wat is your name? Dun even know the name of your manager. I'll let them know as well." Knnbccb. Fine. Its J-U-N-J-I-E and make sure u spell correct k? Need to throw in my surname as well?? I'm sooooo scared. Oooooo.
Then her farewell shot, "Well Bad luck to you. I'll just call up your mangement and let them decide wat to do. This is a terrible day." Bad Luck? Lol. Thanx.
Aiya. And to think I wanted to say Have a Nice Day.
This American lady came to us (me and the other part-timer) and say, "Look, we bought this item and found out that we bought the wrong one. This one is 1 1/2 inch. (Its something for playing some instrument.) We need the 2 1/2 inch one. Can we just exchange it?"
Now, it's company policy that exchanges must be accompanied with the orriginal receipt and the purchase must be within a week. So I asked, "Mdm, do u have the original receipt for this purchase?"
"No, I don't. I threw it away."
"Then may I know when did u purchase this item?"
"Oh, it was more than 2 months ago."
So too bad la. I told her, "Very Sorry Mdm. For exchange, u'll need to produce the original receipt and it must be within a week of purchase."
"But that's rubbish. Look, why don't I just go take the one I need and exchange it with this. See, even the wrapper is intact. And it's the same price, I'm sure. Why can't I just exchange it?"
Eh Basket, not I decide one right? So I said, "Mdm, very Sorry. But that's our policy."
"No. This is ridiculous. I don't see wat's wrong. It's a 1-for-1 exchange. Wat's the problem?? I want to see your manager."
So I told my superior (who was just behind me.) about this biatch la. So my superior tried to talk to her la. But this lady kept kaopeh-ing, "No!! Don't lie to me. I used to work in retail and when the customer wants to exchange, all we do is just make a note somewhere and the exchange is done so easily! I dun see how come there is so much trouble here!!"
Just then her husband came over and he is equally guai lan. He said, "This is rubbish!! Look, this item cost PEANUTS! And u are making such a big fuss over it. I had wanted to buy a drum set that costs more than $3000 and now I'm changing my mind because of you!!" Nabeh. Peanuts rite? Then u just buy another one la. And so wat? Your drum set damn big ah?? (Er, ya la, the drum is big la. But thats not wat I meant... -_-) But of course my superior cannot say that la, she just say So Sorry, cannot do that. Aiya knn la. Just point middle finger ask them dun so noisy and pls get out. But of course cannot say that la.
Then the woman add, "Since I dun enjoy such basic privileges, wat do I need this membership (She wave the Yamaha Membership Card) for?? I can just tear it here and now issit??" Oh please, the card is hard plastic. If u so strong, pls tear. Cut more like it la. U need scissors??
Then the final straw. "Give me the number of your manager. I'll call him and complain about such lousy service." So I lan lan give her the telephone card of the Yamaha HQ lor. Should give her middle-fnger instead. Then she ask me to write down my superior's name. Then she ask me, "What is the name of the manager I can speak to?" Now, I really dun know. And should I? "So I said, "Sorry, I have no idea." Then she look at me ask, "And wat is your name? Dun even know the name of your manager. I'll let them know as well." Knnbccb. Fine. Its J-U-N-J-I-E and make sure u spell correct k? Need to throw in my surname as well?? I'm sooooo scared. Oooooo.
Then her farewell shot, "Well Bad luck to you. I'll just call up your mangement and let them decide wat to do. This is a terrible day." Bad Luck? Lol. Thanx.
Aiya. And to think I wanted to say Have a Nice Day.
posted by Cjj | 9:41 PM
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