Good Customer Service Lesson #2

Customer came in and bought alotta stuff. Then after she paid for all her stuff, she asks, "This cloth can be used for polishing the violin or not?"
Crap, why she never ask the sales staff before she buy? Anyways, "No, this cloth is for polishing brass instruments."
"Huh? That means I buy wrongly la. Can you go ask the sales staff what cloth can then be used?"
So the helpful me ran over and asked. And I came back and told her, "Mdm, he said use an ordinary cloth will do. Best not to use this cloth." Shit, I should have lied to her that it can be used.
"Like that ah? Then can I dun want this and u refund me?"
"No Mdm, we don't do refunds here. But you can do an exchange..."
So she went to get something else. And after the exchange was done...
"Mdm, just to inform you, we'll have to retain the receipts for our auditing."
"Wat?? Can u give a photocopy then?" Sure no prob. So I went to photocopy.
Now, it is a company policy that only 1 exchange is allowed. ie. for her case, she can't do anymore future exchanges. So I stamped the "No further exchange" stamp on her receipt and passed it to her.
"Wait a minute. You stamped here: No further exchange. Does it mean I can't do any more exchanges in future??"
"No mdm, can only exchange once."
"But this is RIDICULOUS!! Why can't I?? Where does it say??" Then she went over to our company policy list and started pointing. "Where? Where? Doesn't say what."
"Well, Mdm, cos for an exchange, by right I'm supposed to retain your receipt. So if you don't have your receipt, you can't do future exchanges right??"
"This is RUBBISH!!! Don't give me that sort of LAME excuse!!"
"Well mdm, the thing is..."
"That's NONSENCE!! That is a TOTALLY LAME excuse!!! Look, I'm a LAWYER and I'm telling you this is rubbish k? This is totally ridiculous! I'm going to complain to CASE!!"
"Er, Ok mdm. Thank you. Bye."
For the benefit of others, I shall abstain from cursing and swearing here... BUT WHO THE F*** SHE THINK SHE IS???!!! Knnbccb. Screw you understand?? Lawyer big F***? I don't give a god damn about any f***ing lawyers k? Complain to CASE la, I leaving Yamaha anyway, so wat they gonna do, SACK ME? I dun give a damn about Yamaha nor do I give a damn about her. Now you understand why foreigners say we Singaporeans are too proud? Cos of b****es like her.
One thing I like working at Yamaha is I get to meet all types of people, good or bad. And I like meeting this type of f***ed-up customers. They piss me off bad enough to motivate me enough to one day be bigger than wat-the-f***-makes-you-think-you-so-big so that I can make them take their own Big, Fat Pride and shove it up their asses. My policy is Never, ever, look down on anyone, and never, ever, think you are so f***ing great.
Cos u never, ever, know when u kana some guy like me who completely HATES these type of shit-people...