Good Customer Service Lesson #1

*Ring* *Ring*
"Hello. Good Evening."
"I want this book ***** by *****. You have?"
"Hold on Mdm, I'll check... Erm, Mdm, we don't have this title."
"Huh? How can it be?? You check your computer for this guy *****."
"Erm, ya, that's the composer right? How do you spell that? *****... No we don't have any books by this composer."
"How can it be?? You people are YAMAHA - The largest distributors of Music books in Singapore. How issit possible you don't have this book? You got check properly or not?"
"Yes Mdm, its ***** right? We really don't have this book. Very Sorry."
"No. You all sell so many books how come this one don't have? You don't sell who sell??"
"Oh Mdm, we sell mostly exam-oriented books. So most of our selections are catered for the exams one."
"Ya. This is an exam piece what."
"It is an exam piece? For which Grade Mdm?"
"No, I mean this is used to practice for the exams. This is a very famous piece what. You mean you never hear it before?"
"Er, haha, no, never hear before. Sorry."
"What?? How can it be?? You obviously know NOTHING about music huh?"
"Haha... Ya, I'm not musically inclined."
"This is ridiculous! How can you, selling music books, know NOTHING about music?? How can they employ people like you?? You mean when they employ people, they employ blindly one issit??"
"No, Mdm, I'm only a cashier..."
"That's the problem with Singapore! The people don't know what they are doing! They try to sell things they know NOTHING about! People selling books know Nothing about books. Even people selling cars know NOTHING about cars. And this is damn irritating!!"
"Well, Mdm, I don't know about that, but I can double-check the book again for you if you want. How do you spell that? **..."
"Don't need!! I don't want to talk to you anymore!! You PISS ME OFF!!!"
"Er, ok. Thank you. Bye..."
"*Phone Slams down*"